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Home/ Questions/Q 8593949
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Editorial Team
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Editorial Team
Asked: June 12, 20262026-06-12T00:06:02+00:00 2026-06-12T00:06:02+00:00

I just moved my orangehrm from a free hosting solution to a paid one.

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I just moved my orangehrm from a free hosting solution to a paid one. I have updated the mysql credentials and set the chmod permissions. However, when I visit the start page I get the following error:

Fatal error: require() [function.require]: Failed opening required
‘/home/donut/public_html/symfony/apps/orangehrm/lib/utility/KeyHandler.php’
(include_path=’.:/usr/lib/php5′) in
/homepages/1/d316893459/htdocs/bcsdhrm/symfony/lib/vendor/symfony/lib/autoload/sfAutoload.class.php
on line 188

I am noob to orangehrm, so please help me with this !!! I have no idea what to do from here.

Thank You

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  1. Editorial Team
    Editorial Team
    2026-06-12T00:06:03+00:00Added an answer on June 12, 2026 at 12:06 am

    You need to delete your OrangeHRM Configuration Cache File.

    Just access ‘/var/www/orangehrm/symfony/cache/orangehrm/prod/config/’ and delete the file ‘config_autoload.yml.php’.

    Ps: Make a backup first… 😉

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