I just requested a hotfix from support.microsoft.com and put in my email address, but I haven’t received the email yet. The splash page I got after I requested the hotfix said:
Hotfix Confirmation
We will send these hotfixes to the following e-mail address:
(my correct email address)Usually, our hotfix e-mail is delivered to you within five minutes. However, sometimes unforeseen issues in e-mail delivery systems may cause delays.
We will send the e-mail from the “hotfix@microsoft.com” e-mail account. If you use an e-mail filter or a SPAM blocker, we recommend that you add “hotfix@microsoft.com” or the “microsoft.com” domain to your safe senders list. (The safe senders list is also known as a whitelist or an approved senders list.) This will help prevent our e-mail from going into your junk e-mail folder or being automatically deleted.
I’m sure that the email is not getting caught in a spam catcher.
How long does it normally take to get one of these hotfixes? Am I waiting for some human to approve it, or something? Should I just give up and try to get the file I need some other way?
(Update: Replaced "me@mycompany.com" with "(my correct email address)" to resolve Martín Marconcini’s ambiguity.)
Took about a day for me when I requested one so I suspect some sort of manual/semi-automated process has to complete before you get the e-mail.
Give it a day before you start bugging them 😉