i made integration with FedEx web services. All things works like a charm, but when i try to use international ground service type it raised me this error “Service INTERNATIONAL_GROUND is invalid” error N782. What could be the problem? FedEx support told me that i used dropoff type “DROP_BOX” and this causes the error, but i tried to change that to all 5 variants without success. I sent them a ticket, but still no answer.
Here is the SOAP request i send:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://fedex.com/ws/rate/v9">
<SOAP-ENV:Body>
<ns1:RateRequest>
<ns1:WebAuthenticationDetail>
<ns1:UserCredential>
<ns1:Key>my key</ns1:Key>
<ns1:Password>my pass</ns1:Password>
</ns1:UserCredential>
</ns1:WebAuthenticationDetail>
<ns1:ClientDetail>
<ns1:AccountNumber>acc number</ns1:AccountNumber>
<ns1:MeterNumber>metter number</ns1:MeterNumber>
</ns1:ClientDetail>
<ns1:TransactionDetail>
<ns1:CustomerTransactionId>SearchFit Shopping Cart v8.20.5 (Sep 27, 2011)</ns1:CustomerTransactionId>
</ns1:TransactionDetail>
<ns1:Version>
<ns1:ServiceId>crs</ns1:ServiceId>
<ns1:Major>9</ns1:Major>
<ns1:Intermediate>0</ns1:Intermediate>
<ns1:Minor>0</ns1:Minor>
</ns1:Version>
<ns1:ReturnTransitAndCommit>true</ns1:ReturnTransitAndCommit>
<ns1:RequestedShipment>
<ns1:ShipTimestamp>2011-09-28T01:15:54+03:00</ns1:ShipTimestamp>
<ns1:ServiceType>INTERNATIONAL_GROUND</ns1:ServiceType>
<ns1:PackagingType>YOUR_PACKAGING</ns1:PackagingType>
<ns1:TotalInsuredValue>
<ns1:Currency>USD</ns1:Currency>
</ns1:TotalInsuredValue>
<ns1:Shipper>
<ns1:Address>
<ns1:StateOrProvinceCode>GA</ns1:StateOrProvinceCode>
<ns1:PostalCode>30030</ns1:PostalCode>
<ns1:CountryCode>US</ns1:CountryCode>
</ns1:Address>
</ns1:Shipper>
<ns1:Recipient>
<ns1:Address>
<ns1:PostalCode>HP10</ns1:PostalCode>
<ns1:CountryCode>GB</ns1:CountryCode>
<ns1:Residential>true</ns1:Residential>
</ns1:Address>
</ns1:Recipient>
<ns1:ShippingChargesPayment>
<ns1:PaymentType>SENDER</ns1:PaymentType>
<ns1:Payor>
<ns1:AccountNumber>acc number</ns1:AccountNumber>
<ns1:CountryCode>US</ns1:CountryCode>
</ns1:Payor>
</ns1:ShippingChargesPayment>
<ns1:RateRequestTypes>ACCOUNT</ns1:RateRequestTypes>
<ns1:PackageCount>1</ns1:PackageCount>
<ns1:PackageDetail>INDIVIDUAL_PACKAGES</ns1:PackageDetail>
<ns1:RequestedPackageLineItems>
<ns1:Weight>
<ns1:Units>LB</ns1:Units>
<ns1:Value>10.0</ns1:Value>
</ns1:Weight>
<ns1:Dimensions>
<ns1:Length>5</ns1:Length>
<ns1:Width>11</ns1:Width>
<ns1:Height>8</ns1:Height>
<ns1:Units>IN</ns1:Units>
</ns1:Dimensions>
</ns1:RequestedPackageLineItems>
</ns1:RequestedShipment>
</ns1:RateRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
And here is the response:
<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<env:Header xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"/>
<soapenv:Body>
<v9:RateReply xmlns:v9="http://fedex.com/ws/rate/v9">
<v9:HighestSeverity xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">ERROR</v9:HighestSeverity>
<v9:Notifications xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<v9:Severity>ERROR</v9:Severity>
<v9:Source>crs</v9:Source>
<v9:Code>782</v9:Code>
<v9:Message>Service INTERNATIONAL_GROUND is invalid.</v9:Message>
<v9:LocalizedMessage>Service INTERNATIONAL_GROUND is invalid.</v9:LocalizedMessage>
<v9:MessageParameters>
<v9:Id>SERVICE_TYPE</v9:Id>
<v9:Value>INTERNATIONAL_GROUND</v9:Value>
</v9:MessageParameters>
</v9:Notifications>
<ns1:TransactionDetail xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://fedex.com/ws/rate/v9">
<ns1:CustomerTransactionId>SearchFit Shopping Cart v8.20.5 (Sep 27, 2011)</ns1:CustomerTransactionId>
</ns1:TransactionDetail>
<ns1:Version xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://fedex.com/ws/rate/v9">
<ns1:ServiceId>crs</ns1:ServiceId>
<ns1:Major>9</ns1:Major>
<ns1:Intermediate>0</ns1:Intermediate>
<ns1:Minor>0</ns1:Minor>
</ns1:Version>
</v9:RateReply>
</soapenv:Body>
</soapenv:Envelope>
After a week of waiting i got the response from them. In short:
FedEx International Ground is a direct-ship method for you to send single or multi-weight small package shipments directly from the U.S. to Canada, Canada to the U.S. There are no minimum package requirements.
They doesn’t support international ground even their documentation tells the opposite.