Question

I really hope someone here can help out with this.

I’m using Magento 1.6.1.0 new install

If a customer clicks the forgotten password link on the frontend, they are sent an email with a link to click. When they click the link in the email, a blank white page is shown in the browser (no prompt to reset pword). The path when the email link is launched looks like this:

    www.mystore.com/customer/account/resetpassword/?id=4 token=26f8abcc1efd5559ce81ced2706586db

The "error_log" said:
30-Nov-2011 07:42:50] PHP Fatal error: Call to a member function setCustomerId() on a non-object in /home3/bestcara/public_html/app/code/core/Mage/Customer/controllers/AccountContr‌​oller.php on line 587

and here’s the code block from AccountController.php

     * Display reset forgotten password form
 *
 * User is redirected on this action when he clicks on the corresponding link in password reset confirmation email
 *
 */
public function resetPasswordAction()
{
    $resetPasswordLinkToken = (string) $this->getRequest()->getQuery('token');
    $customerId = (int) $this->getRequest()->getQuery('id');
    try {
        $this->_validateResetPasswordLinkToken($customerId, $resetPasswordLinkToken);
        $this->loadLayout();
        // Pass received parameters to the reset forgotten password form
        $this->getLayout()->getBlock('resetPassword')
            ->setCustomerId($customerId),<------------------------------------Line 587
            ->setResetPasswordLinkToken($resetPasswordLinkToken);
        $this->renderLayout();
    } catch (Exception $exception) {
        $this->_getSession()->addError(Mage::helper('customer')->__('Your password reset link has expired.'));
        $this->_redirect('*/*/');
    }
}

I really need to fix this as soon as possible. Any help is much appreciated!

Answer 1

Looks like my theme was not supported for Magento 1.6.1.0

go to:
app/design/frontend/default/[your_custom_theme_folder]/layout/customer.xml

add these codes:

<customer_account_resetpassword translate="label">
    <label>Reset a Password</label>
    <remove name="right"/>
    <remove name="left"/>

    <reference name="head">
        <action method="setTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="root">
        <action method="setTemplate">
            <template>page/1column.phtml</template>
        </action>
        <action method="setHeaderTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="content">
        <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
    </reference>
</customer_account_resetpassword>

Works like a charm!