Question

I recently encountered an issue with my Lotus Documentum Integration (LDI). After trying to drag an email from lotus notes over to the LDI drag n drop window and dropped it, I get the following Lotus Notes error:

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Error Information
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Program: Archive
Exception: Attempted 5 retries. Aborting.
FuncRef: saveItems

BaseType:
Emc.Documentum.FS.Runtime.ServiceInvocationException: Failed to retrieve UCF id.
   at EAIF.DataSource.EAIFWebServicesDataSource.CreateObject(String folderPath, String filePath, String objectType, String objectFormat, String objectName,     DocbaseAttributeCollection attrs)
   at LDIArchive.ArchiveForm.saveItems()

Stack Trace:
   at LDIArchive.ArchiveForm.saveItems()
   at LDIArchive.ArchiveForm.btnFinish_Click(Object sender, EventArgs e)

Inner Program: EAIFramework.NET
Inner Exception: Failed to retrieve UCF id.
Inner FuncRef: CreateObject

Inner BaseType:
Emc.Documentum.FS.Runtime.ServiceInvocationException: Failed to retrieve UCF id.
   at EAIF.DataSource.EAIFWebServicesDataSource.CreateObject(String folderPath, String filePath, String objectType, String objectFormat, String objectName, DocbaseAttributeCollection attrs)
   at LDIArchive.ArchiveForm.saveItems()

Inner Stack Trace:
   at EAIF.DataSource.EAIFWebServicesDataSource.CreateObject(String folderPath, String filePath, String objectType, String objectFormat, String objectName, DocbaseAttributeCollection attrs)
   at LDIArchive.ArchiveForm.saveItems()

Trying to do some research online, but no luck.
Much appreciated anyone could help. Cheers

Answer 1

I’ve recently found an answer to my question above. Bascially, I need to shut down lotus notes, remove UCF folder under Documentum folder within c:/Document and Settings/<-my user id>/ and restart Notes. This will fix the problem