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Home/ Questions/Q 3355560
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Editorial Team
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Editorial Team
Asked: May 18, 20262026-05-18T02:24:36+00:00 2026-05-18T02:24:36+00:00

I wrote visualforce page that you can send email. It works fine in English.

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I wrote visualforce page that you can send email. It works fine in English.
But when I typed Japanese in email body section and send it,
my email inbox has question marks instead of Japanese.

body text in gmail shows up in all ?

??????????????????????????

I think I need to encode the string? But how to do it in Apex code?
EncodeUtil class has few methods but it does not take String for encoding.

code

public PageReference sendEmail() {
    Messaging.SingleEmailMessage mail = new Messaging.singleEmailMessage();
            //subject
            subject = 'my subject';
            mail.setSubject(subject);
            //set sender name
            mail.setSenderDisplayName('im sender');
            //set recipient
            emailTo = 'test@test.com'; //test sample email address
            mail.setToAddresses(new String[]{emailTo});
            //set body
                String bodyText = '送信者'; //add Japanese to body
            mail.setPlainTextBody(bodyText);

            try{
                Messaging.SendEmailResult[] resultMail = Messaging.sendEmail(new Messaging.SingleEmailMessage[] { mail });
                if(resultMail[0].isSuccess())
                    response = 'ok sent!';
                else{
                    response = resultMail[0].getErrors().get(0).getMessage();
                }
            }catch(System.EmailException ex){
                response = ex.getMessage();
            }
}
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  1. Editorial Team
    Editorial Team
    2026-05-18T02:24:36+00:00Added an answer on May 18, 2026 at 2:24 am

    I found the solution so let me share…

    Messaging.SingleEmailMessage class has function setCharset()

    so in the code in my question, I just needed to provide Japanese encoding "SHIFT-JIS"

    mail.setCharset('Shift-JIS');
    

    Solved 🙂

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