If one of your beta testers has problems with your app crashing, how do you usually go about debugging this if it works fine for yourself/other users?
Is there a way to have debug information sent to you?
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This article from Apple should help. It includes a section Instructions for Application Testers that includes information about how testers should send crash reports to you.
You’ll then be able to view the crash reports by following the instructions in the section Importing Crash Logs from Testers.