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Editorial Team
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Asked: 2026-05-14T14:16:01+00:00

I’m going create an open source Help desk solution free of charge for small

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I’m going create an open source Help desk solution free of charge for small to medium businesses to use.

I’m currently working on the client application.

I want to have a list of tickets that have been opened by the user. So it would be like a table TicketsByUser:

Ticket Number | Type      | Description    | Date       | Handled?
123456        | Hardware  | My mouse broke | 10/20/2010 | No
123457        | software  | Opera broke    | 10/20/2010 | Yes

I was thinking of using ListView because of it’s name, but I have zero experience with it, so maybe it’s not what I’m looking for.

I’m going to be pulling the data from a WCF service which in turn pulls it from a MS SQL database.

Edit:
All information is going to be modified (really only the Handled option though) on the Server (IT helper) side.

The client cannot modify anything, it’s meant as only a Windows to view previous tickets. 🙂 Taking that into account, what would you recommend?

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1 Answer

  1. Editorial Team

    Listview would probably be ok, but I’d also consider a DataGridView.

    Listview might be slightly easier to use, but DataGridView is a bit more flexible, from your short description a ListView is probably enough though. However, if you want the users to be able to update the data in the table (for example use a tickbox in the Handled column that they can tick when it’s been handled) then a DataGridView is probably more suitable.

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