Question

I’m having issues attempting to pull up tracking info using Fedex’s Web Services. I am using a valid tracking number and I’m able to view the details on Fedex’s site. However, I get an error 9040 “No information for the following shipments has been received by our system yet. Please try again or contact Customer Service at 1.800.Go.FedEx(R) 800.463.3339.” Am I leaving something out?

My code:

<?php

$path_to_wsdl = "URL_TO_WSDL";
ini_set("soap.wsdl_cache_enabled", "0");

$client = new SoapClient($path_to_wsdl, array('trace' => 1));

$request['WebAuthenticationDetail'] = array(
    'UserCredential' =>array(
        'Key' => 'MY_KEY', 
        'Password' => 'MY_PASSWORD'
    )
);
$request['ClientDetail'] = array(
    'AccountNumber' => 'MY_ACCT', 
    'MeterNumber' => 'MY_METER'
);
$request['TransactionDetail'] = array('CustomerTransactionId' => 'ActiveShipping');
$request['Version'] = array(
    'ServiceId' => 'trck', 
    'Major' => '5', 
    'Intermediate' => '0', 
    'Minor' => '0'
);
$request['PackageIdentifier'] = array(
    'Value' => 'TRACKING#',
    'Type' => 'TRACKING_NUMBER_OR_DOORTAG');

$response = $client->track($request);
var_dump($response);


?>

Answer 1

Got it!

Call the web services departement and they told me to remove ‘beta’ from the wsdl file. This appears to be a different address than what I found in responses to this problem before. On line 1507 of the wsdl file, make the following change:

From:

<s1:address location="https://wsbeta.fedex.com:443/web-services/track"/>

To

<s1:address location="https://ws.fedex.com:443/web-services/track"/>

I changed the rest of my code slightly, but that shouldn’t have made the difference. To be on the safe side, here it is:

<?php
$path_to_wsdl = "PATH_TO_WSDL_FILE";

$client = new SoapClient($path_to_wsdl, array('trace' => 1));

$trackRequest = array(
    'WebAuthenticationDetail' => array(
        'UserCredential' => array(
            'Key'      => 'MY_KEY',
            'Password' => 'MY_PASSWORD'
        )
    ),
    'ClientDetail' => array(
        'AccountNumber' => 'MY_ACCT_#',
        'MeterNumber'   => 'MY_METER_#'
    ),
    'Version' => array(
        'ServiceId'    => 'trck',
        'Major'        => '5',
        'Intermediate' => '0',
        'Minor'        => '0'
    ),
    'PackageIdentifier' => array(
        'Type'  => 'TRACKING_NUMBER_OR_DOORTAG',
        'Value' => 'THE_TRACKING_#',
    ),
    'CustomerTrasactionId',
    'IncludeDetailedScans' => 1
);
$response = $client->track($trackRequest);
var_dump($response);

?>