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Editorial Team
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Editorial Team
Asked: June 11, 20262026-06-11T13:29:59+00:00 2026-06-11T13:29:59+00:00

I’m having some problems on our fairly busy Windows 2008 R2 web server, running

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I’m having some problems on our fairly busy Windows 2008 R2 web server, running MySQL.

Applications are intermittently crashing, and logs are commonly pointing to MySQL as a route cause, in that the applications cannot connect to MySQL. This is not affecting all users, just a few unlucky ones.

Having turned on warning logging in MySQL, I am seeing repeated logs of the following warning:

[Warning] Aborted connection 7153 to db user: 'XXXX' host: 'XXXXXX' (Got timeout reading communication packets)

The docs here http://dev.mysql.com/doc/refman/5.0/en/communication-errors.html suggest a range of potential network related causes.

Some of the configuation under “Advanced Networking”:

Max Packet Size: 128 M (We increased this from 64 M yesterday)
Wait timeout: 20
Max Connections: 1000
Max Conn per: 1000
Retry count: 5

My question is, how can I better diagnose what is causing this issue, rather than just playing with settings and waiting?

Thanks in advance

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  1. Editorial Team
    Editorial Team
    2026-06-11T13:30:00+00:00Added an answer on June 11, 2026 at 1:30 pm

    This was a tricky issue to solve, but we eventually found a couple of thousand apparently orphaned TCP connections open (using Task Manager > Resource Monitor), which had been generated by an email send process.

    Since MySQL connections are TCP dependent, the db server was suffering as a result.

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