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Home/ Questions/Q 8525701
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Editorial Team
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Editorial Team
Asked: June 11, 20262026-06-11T08:03:42+00:00 2026-06-11T08:03:42+00:00

Im having the exact same problem as this user: http://www.magentocommerce.com/boards/viewthread/284012/ Although no solution was

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Im having the exact same problem as this user:

http://www.magentocommerce.com/boards/viewthread/284012/

Although no solution was posted.

When I try and create a new order , all works fine except I cannot choose a custom group. Checking anything else in the dropdown results in the loading dialog , and it then resetting to the default value.

No errors are thrown in the logs.

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  1. Editorial Team
    Editorial Team
    2026-06-11T08:03:44+00:00Added an answer on June 11, 2026 at 8:03 am

    This , it seems is related to payment gateways. Specifically in this case , SagePay. Removing the SagePay plugin solved the issue.

    In 1.3 we were using a different plugin than what works in 1.4.

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