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Home/ Questions/Q 8642937
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Editorial Team
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Editorial Team
Asked: June 12, 20262026-06-12T11:54:24+00:00 2026-06-12T11:54:24+00:00

I’m sending information back-and-forth between a Rails controller and a JS file. I’m sending

  • 0

I’m sending information back-and-forth between a Rails controller and a JS file.

  1. I’m sending the form to the controller through JS (works)

    $("#help-email-submit").ajaxSubmit({url: '/help/send_help_email', type: 'post' });
    
  2. I’m able to catch the event in the controller (works)

    def send_help_email
      ....
    end
    
  3. In the same JS file that sent the above request, how do I capture the JSON response (below)? (doesn’t work)

    def send_help_email
      ...
      cst_str = @current_support_ticket.to_s
      respond_to do |format|
        format.json { render :json => cst_str }
      end
    end
    

    In the JS file

    var xmlhttp = new XMLHttpRequest();
    alert(xmlhttp.responseText);
    

UPDATE

I noticed a JS error that is preventing the success: function from executing:

Error

TypeError: ‘undefined’ is not a function (evaluating ‘$(“#help-email- form”).ajaxSubmit({url: ‘/help/send_help_email’, type: ‘post’, complete: handlerResponse })’)

This is the line that is triggering the error

$("#help-email-form").ajaxSubmit({url: '/help/send_help_email', type: 'post', complete: handlerResponse })

This is complete block

var handlerResponse = function(data) {
alert(data);
};

$('#help-email-submit').live('click', function(e) {
    $('#sender-email-wrapper').fadeOut('fast', function() {
        $("#help-email-sent").fadeIn('slow');
    });
    $("#help-email-form").ajaxSubmit({url: '/help/send_help_email', type: 'post', complete: handlerResponse })
    e.preventDefault();
});
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1 Answer

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  1. Editorial Team
    Editorial Team
    2026-06-12T11:54:25+00:00Added an answer on June 12, 2026 at 11:54 am

    According to ajaxSubmit documentation, it accepts the same options that the jQuery.ajax method. So, to get the response, you can pass the complete callback to the call:

    var handleResponse = function(data) {
      // Use response here
    };
    
    $("#help-email-submit").ajaxSubmit({url: '/help/send_help_email', type: 'post', complete: handleResponse });
    

    Depending on the version of jQuery that you are using, you can also pass the callback through the complete method on the return value from jQuery.ajax:

    $("#help-email-submit").ajaxSubmit({url: '/help/send_help_email', type: 'post'}).complete(function(data) {
      // Use response here
    });
    
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