Question

I’m sending out a notification email every day to our customers, when new data in our service becomes available. No, it’s not spam, it’s a notification that customers have asked for, and can be turned off – just in case you were wondering. 🙂

I noticed that some websites have a [e-mail] address which they use to send all the notifications?

Why not just use an email address that is an alias to the support email. That way, if somebody replies to a notification (meaning they have a question) it goes directly to support. Why even bother explaining that “BTW, this email is not supposed to be used for support, please don’t reply – use something else instead” when you could just have both pointing to the same inbox anyway? Or is there some other reason that I’m missing?

Answer 1

Maybe they don’t want to read all the vacation and failure notices.