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Home/ Questions/Q 8210171
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Editorial Team
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Editorial Team
Asked: June 7, 20262026-06-07T09:59:02+00:00 2026-06-07T09:59:02+00:00

I’m struggling with an issue for which I can’t find an explanation. I have

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I’m struggling with an issue for which I can’t find an explanation. I have two development environments that I use for my projects. I created a simple module for Magento and I tested it on one environment. After overcoming all Magento’s complications, the module works as expected. This is on XAMPP.

I then copied the module to the development Linux environment, on a hosted server, and it crashes miserably. I did some debugging, and I found out that a call to Mage::getModel() returns bool(false) instead of the instance of the Model I requested.

I double checked all files and directories, and they match. Database is not involved (not from my side, at least, I don’t need tables) and both environments have only me as a User, with Admin permissions.

Any suggestion on where should I start looking is welcome, thanks.

Added on 2012/07/09
Model contains a class named Diego_ClientCustomModule_Model_ExternalUserData, which is invoked with $model = Mage::getModel('clientcustommodule/externaluserdata');. Model file resides in Diego_ClientCustomModule\code\local\Diego\ClientCustomModule\Model\. The curious thing is:

  • If model file is named Externaluserdata.php, it works.
  • If model file is named ExternalUserData.php (i.e. it matches the class name), it doesn’t work.

I’m aware of case sensitivity stuff etc, but, if the alias is all lower-case, how comes it can load a file having the first letter capitalized?

Configuration file

0.1.0

Diego_ClientCustomModule_Helper

Diego_ClientCustomModule_Model

Diego_ClientCustomModule_Block

standard

Diego_ClientCustomModule
ClientCustomModule

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1 Answer

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  1. Editorial Team
    Editorial Team
    2026-06-07T09:59:04+00:00Added an answer on June 7, 2026 at 9:59 am

    Snarking about the framework for which you are asking for help may not be the best strategy for receiving help.

    Your issue is likely one of cache (remove var/cache folder to check) or one of improper casing. Note that the first letter of each directory and filename for files loaded by the autoloader (blocks, models, and helpers).

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