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I’m trying to do a password reset. I’m following the instructions here. I’ve tried shutting down the two services (TeamCity Build Agent Service and TeamCity Web Server) or some combination of the two, but I keep getting “User with specified username does not exist”.
Is there something else I need to stop or shutdown?
I don’t think this is an issue on the TeamCity side, it’s more likely that the error message is correct – the username doesn’t exist. The steps you’re following look fine, have you double / triple / quadruple checked the username is spot on? Maybe also check whether you can change the password for other user names and see if it’s an isolated problem or not.