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Home/ Questions/Q 8825713
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Editorial Team
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Editorial Team
Asked: June 14, 20262026-06-14T06:56:38+00:00 2026-06-14T06:56:38+00:00

I’m trying to install redmine on a OVH mutualized server but i’m block by

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I’m trying to install redmine on a OVH mutualized server but i’m block by a MySQL gem issue.
OVH servers does not allow external network connection. I’ve downloaded and installed manually all gems with dependencies required for Redmine.

I’ve installed without any problems MySQL gems:
– mysql 2.8.1
– mysql2 0.3.11

For the installation I needed to specify mysql lib and include folders path because it’s a mutualized installation and a non standard layout:

gem install mysql-2.8.1.gem
    --no-rdoc
    --no-ri
    --
    --with-mysql-config=/usr/bin/mysql_config
    --without-mysql-dir
    --with-mysql-lib=/usr/lib/mysql
    --with-mysql-include=/usr/include/mysql

gem install mysql2-0.3.11.gem
    --no-rdoc
    --no-ri
    --
    --with-mysql-config=/usr/bin/mysql_config
    --without-mysql-dir
    --with-opt-lib=/usr/lib/mysql
    --with-opt-include=/usr/include/mysql

With these 2 commands, I get no error and a message 1 gem insalled.

After that funny manual package installation process, I’ve followed the Redmine installation tutorial to initialize my environment.

First command, generate secret token: rake generate_secret_token
Second command, build database schema: RAILS_ENV=production rake db:migrate

The first one work perfectly, but the second send me this error:

ruby: symbol lookup error: /MYHOMEFOLDER/gems/mysql-2.8.1/lib/mysql_api.so: undefined symbol: mysql_init

Is there someone who knows how I can resolve this problem?

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  1. Editorial Team
    Editorial Team
    2026-06-14T06:56:39+00:00Added an answer on June 14, 2026 at 6:56 am

    If you’re using ruby1.9 then use the mysql2 gem.
    If you’re using ruby1.8 then use the mysql gem.

    So, if you’re using 1.9, in your config/database.yml

    production:
      adapter: mysql2
    

    and :

    gem install mysql2
    

    If you’re running Redmine >1.4, use Bundler instead of gem install ... !

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