I’m trying to push a django app to the production server, but for some

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Editorial Team

Asked: May 28, 20262026-05-28T18:51:03+00:00 2026-05-28T18:51:03+00:00

I’m trying to push a django app to the production server, but for some

0

I’m trying to push a django app to the production server, but for some reason it fails and says:

ImportError: The _imaging C module is not installed

The weird part is that when I use the development server on the same machine, it works just fine. PIL is installed, and I can import the _imaging module by hand in the shell. The production server uses Apache. Any ideas?

Traceback (most recent call last):

File “C:\Python27\lib\site-packages\django\core\handlers\base.py”, line 111, in get_response
response = callback(request, *callback_args, **callback_kwargs)

File “C:/portal2\compliance\views.py”, line 91, in show_statement
doc.build(Story, onFirstPage=firstPage, onLaterPages=otherPage)

File “C:\Python27\lib\site-packages\reportlab\platypus\doctemplate.py”, line 1117, in build
BaseDocTemplate.build(self,flowables, canvasmaker=canvasmaker)

File “C:\Python27\lib\site-packages\reportlab\platypus\doctemplate.py”, line 877, in build
self.clean_hanging()

File “C:\Python27\lib\site-packages\reportlab\platypus\doctemplate.py”, line 510, in clean_hanging
self.handle_flowable(self._hanging)

File “C:\Python27\lib\site-packages\reportlab\platypus\doctemplate.py”, line 757, in handle_flowable
f.apply(self)

File “C:\Python27\lib\site-packages\reportlab\platypus\doctemplate.py”, line 140, in apply
getattr(doc,arn)(*args)

File “C:\Python27\lib\site-packages\reportlab\platypus\doctemplate.py”, line 1093, in handle_pageBegin
self._handle_pageBegin()

File “C:\Python27\lib\site-packages\reportlab\platypus\doctemplate.py”, line 535, in handle_pageBegin
self.pageTemplate.onPage(self.canv,self)

File “C:/portal2\compliance\views.py”, line 55, in firstPage
canvas.drawImage(img,0,0,8.5*inch,11*inch)

File “C:\Python27\lib\site-packages\reportlab\pdfgen\canvas.py”, line 857, in drawImage
imgObj = pdfdoc.PDFImageXObject(name, image, mask=mask)

File “C:\Python27\lib\site-packages\reportlab\pdfbase\pdfdoc.py”, line 2094, in init
self.loadImageFromA85(src)

File “C:\Python27\lib\site-packages\reportlab\pdfbase\pdfdoc.py”, line 2100, in loadImageFromA85
imagedata = map(string.strip,pdfutils.makeA85Image(source,IMG=IMG))

File “C:\Python27\lib\site-packages\reportlab\pdfbase\pdfutils.py”, line 34, in makeA85Image
raw = img.getRGBData()

File “C:\Python27\lib\site-packages\reportlab\lib\utils.py”, line 658, in getRGBData
annotateException(‘\nidentity=%s’%self.identity())

File “C:\Python27\lib\site-packages\reportlab\lib\utils.py”, line 655, in getRGBData
self._data = im.tostring()

File “C:\Python27\lib\site-packages\PIL\Image.py”, line 532, in tostring
self.load()

File “C:\Python27\lib\site-packages\PIL\ImageFile.py”, line 164, in load
self.load_prepare()

File “C:\Python27\lib\site-packages\PIL\ImageFile.py”, line 231, in load_prepare
self.im = Image.core.new(self.mode, self.size)

File “C:\Python27\lib\site-packages\PIL\Image.py”, line 37, in getattr
raise ImportError(“The _imaging C module is not installed”)

ImportError: The _imaging C module is not installed
identity=[ImageReader@0x4517a30 filename=’C:\portal2\pdf\Certification_fullframe.tif’]
handle_pageBegin args=()