Question

I’m working on a form that uses CA service desk web service request system, but am having trouble finding any assistance or coding examples for the service with asp.net and visual basic. I contacted their technical support, but no one on their staff has experience using it. Do you know where I could get help?

Answer 1

Add a web reference to the web services wsdl in Visual Studio (under Solutions Explorer, right click on References and click Add Web Reference).

If you are moving across environments I would recommend a .xml config file to specify the endpoint url to the WSDL.

Here is what it might look like in C# based on my use of it:

using webreference1;

public class WSExample
{
   USD_WebService ws = new USD_WebService();
   //set url when creating web reference to avoid this step
   ws.Url = "http://yoursite.com/webservice?wsdl";


}

Now the ws object will allow you to access all of the methods specified in the wsdl. You can use the createRequest() method to create a request.

CA provides a Technical Reference guide, which includes web service methods. Consult their support site. If this is something you use frequently, I would recommend creating wrappers to abstract away the use of blank arrays.

Feel free to contact me if you need any additional support