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Home/ Questions/Q 4127040
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Editorial Team
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Editorial Team
Asked: May 21, 20262026-05-21T00:06:43+00:00 2026-05-21T00:06:43+00:00

In CRM 4.0, I would like (if possible) to open an external link directly

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In CRM 4.0, I would like (if possible) to open an external link directly from a view of several entities (for example ‘My accounts’). When this action is taken, a new browser window with a parameterized url should open into an external system. Ideally either a link on the record row, a toolbar button in the view or an action in the ‘More actions’ list. Is this possible?

I imagine this would be a javascript somewhere, but I am not sure about the extension point (ISV.config?) as there is no form loaded in the view. This is not related to associated views.

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  1. Editorial Team
    Editorial Team
    2026-05-21T00:06:44+00:00Added an answer on May 21, 2026 at 12:06 am

    Its possible by modifying the ISV.config (XML). http://msdn.microsoft.com/en-us/library/cc150910.aspx

    You’ll want to look at adding an entry your entity under the following xpaths (account example shown)

    /ImportExportXml/Entities/Entity[name=’account’]/Grid/MenuBar/ActionMenu
    or
    /ImportExportXml/Entities/Entity[name=’account’]/Grid/MenuBar/Button

    Example in SDK is:

    <!-- The main Global Menu Bar located at the top of all root level areas -->
    <MenuBar>
       <!-- Custom Menus that appear between the Goto Menu and the Help Menu -->
       <CustomMenus>
          <Menu>
            <Titles>
              <Title LCID="1033" Text="ISV" />
             </Titles>
             <MenuItem Url="http://www.microsoft.com" >
               <Titles>
                 <Title LCID="1033" Text="New Window" />
               </Titles>
             </MenuItem>
          </Menu>
       </CustomMenus>
    </MenuBar>
    

    The MenuItem node supports a JavaScript attribute (make sure you XML encode your javascript).

    Not sure what you want to parameterize to your url. If you use a modal dialog, the selected records in the grid are passed as dialogArguments on the window. Remember that IE has a maximum URL length if you were planning on passing many selected GUID’s by query string. Full MSDN example: Walkthrough: Capturing the GUID Values of Records Selected in a Grid

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