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Home/ Questions/Q 842597
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Editorial Team
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Editorial Team
Asked: May 15, 20262026-05-15T05:59:21+00:00 2026-05-15T05:59:21+00:00

In IE, when user uses Export To Excel (downloading .xls file) functionality in my

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In IE, when user uses Export To Excel (downloading .xls file) functionality in my SSL website, following error message is popping up:-

Internet Explorer cannot download file from server……..

This is the exact definition of the issue here:-

CAUSE: In order for Internet Explorer to open
documents in Office (or any
out-of-process, ActiveX document
server), Internet Explorer must save
the file to the local cache directory
and ask the associated application to
load the file by using
IPersistFile::Load. If the file is not
stored to disk, this operation fails.
When Internet Explorer communicates
with a secure Web site through SSL,
Internet Explorer enforces any
no-cache request. If the header or
headers are present, Internet Explorer
does not cache the file. Consequently,
Office cannot open the file.
RESOLUTION: Web sites that want to
allow this type of operation should
remove the no-cache header or headers.

I cannot remove no-cache header from whole website(SSL). Can anybody suggest some work around here? Export to Excel functionality is only on one page of entire website.

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1 Answer

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  1. Editorial Team
    Editorial Team
    2026-05-15T05:59:22+00:00Added an answer on May 15, 2026 at 5:59 am

    Unfortunately, I could not find any work around so far.
    Only solution, i found is to remove no-cache header from my SSL website.

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