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Asked: 2026-05-30T03:46:02+00:00

In production, I’m occasionally getting the following error: Errno::ETIMEDOUT: Connection timed out – connect(2)

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In production, I’m occasionally getting the following error:

Errno::ETIMEDOUT: Connection timed out - connect(2)

It only seems to be happening when I generate a PDF using the prawn gem that contains an image that was uploaded by paperclip/aws-sdk to s3. This probably only happens a couple times a week on an action that is used hundreds of times a day (with no issues), but it results in a 500 error when it does fail.

The trace is: 

/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/net/http.rb:560:in
`initialize'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/net/http.rb:560:in
`open'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/net/http.rb:560:in
`connect'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/timeout.rb:53:in
`timeout'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/timeout.rb:101:in
`timeout'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/net/http.rb:560:in
`connect'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/net/http.rb:553:in
`do_start'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/net/http.rb:542:in
`start'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:242:in
`open_http'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:616:in
`buffer_open'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:164:in
`open_loop'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:162:in
`catch'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:162:in
`open_loop'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:132:in
`open_uri'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:518:in
`open'
/opt/ruby-enterprise-1.8.7-2011.03/lib/ruby/1.8/open-uri.rb:30:in
`open'
....rb:57:in `render_image_to_pdf'

Line 57:

pdf.image open(image.expiring_url(30.minutes, :full)), :width => 300, :position => 20

Setup:

Rails 3.0.10
Ruby 1.8.7EE
Prawn  0.11.1
AWS-SDK 1.3.3
Paperclip 2.5.2

What can I do to prevent this error?

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1 Answer

  1. Editorial Team

    One option is to catch the exception and try again:

    begin
  pdf.image open(image.expiring_url(30.minutes, :full)), :width => 300, :position => 20
rescue Errno::ETIMEDOUT
  # try one more time, or use retry with a counter to attempt a limited number of times
  pdf.image open(image.expiring_url(30.minutes, :full)), :width => 300, :position => 20
end

    You may also want to put some diagnostics (either logging or generating an Airbrake) that notifies you so you can see if there is some sort of pattern to the failures.

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