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Editorial Team
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Asked: 2026-05-12T15:13:57+00:00

Is there a particular payment method that is less susceptible to chargebacks than others?

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Is there a particular payment method that is less susceptible to chargebacks than others?

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  1. Editorial Team

    The best advice on this I’ve read:

    How we reduced chargebacks by 30%:

    I decided to register 37signals-charge.com, redirect it to 37signals.com/charge, write up a page explaining why there’s a charge on your card, and put that URL on people’s charge slips instead of “37signals, LLC” or “Basecamp” or “Highrise” etc.

    Now when someone buys something from us, this line item shows up on their credit card statement:

    37signals-charge.com 800.xxx.xxxx IL

    Visiting that URL takes you to this page where we explain the charge, the products, some suggestions if you don’t recognize the products, and a link to our billing support form someone needs additional help.

    Summary:

    • Sell something people will be happy with
    • Provide a great purchasing experience from start to finish
    • Make it easy to figure out where/how the charge came from later
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