Question

I’ve got a phone system that’s reporting to me real time when a user calls in.

Let’s say I’ve got a webpage with unique phone number per client; is there any way of simulating in Analytics, or some other platform; another click/event from that user that would indiciate that they’ve called our system.

I effectively want to be able to ‘continue’ a users session on my webpage (throwing an event) without using that persons webbrowser, but from my server. I can only imagine that this would require capturing/setting some unique session id or Google Analytics cookie.

Is such a thing possible?

Answer 1

There’s a whole market of phone tracking solutions that are suited for just this.

You can peruse them in the Google Analytics Application Gallery’s Phone Tracking section.

You can read my answer here to explain how they (generally) work.