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Home/ Questions/Q 8764397
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Editorial Team
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Editorial Team
Asked: June 13, 20262026-06-13T16:01:24+00:00 2026-06-13T16:01:24+00:00

Magento sent a customer a receipt with the order number but I cannot find

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Magento sent a customer a receipt with the order number but I cannot find that order number in Magento. I investigated that table sales_flat_order and noticed that the entity_id column is not sequential (an auto increment column) that indicates some records were deleted. Before I start doubting it’s an intrusion, is there anything like that Magento does? I.E. removing orders from sales_flat_order ?

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  1. Editorial Team
    Editorial Team
    2026-06-13T16:01:25+00:00Added an answer on June 13, 2026 at 4:01 pm

    Within a standard magento installation it is not possible to delete an order.
    You can only do it by hand in the database or install an extension.

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