My app had been chugging along fine on the Android market until last night when it was reported a customer found an error. The customer must have downloaded the latest version of the app because he tried to use it again with the latest version and the error came back.
I looked at the stack trace of the error and found it was caused by a NullPointerException when passing information between two activities, namely with the onActivityResult() method.
I checked the code and can’t find what could have caused the error. I tried to figure out what steps the user took to get the error, but found nothing wrong, on the emulator Android 1.6 /Android 2.2 and my own phone (Android 2.2). I couldn’t find any problems no matte rhow much I tried to crash the system.
Another thing that is strange is that the particular onActivityResult method is called a lot in my app. So it is odd that only one user has reported problems.
Also, it says the user’s platform is “OTHER”. I don’t know what device that could be.
So my questions are:
1) Could this problem be an issue with the user’s device and not my application?
2)What to do when you cannot find the cause of a crash?
1) Yes, they may have a custom ROM; they’re known for doing things like this.
2) Unless you can reproduce it, you [probably] can’t fix it.
Can you contact this customer? If not, there may be nothing you can do.