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My team does some development, but is mainly involved in supprting an existing suite of applications. We now have an imbedded tester (and another on the way). So how can I apply agile practises in what is a purely reactive situation?
You could try to use Kanban. It is more suited for such dynamic situations than Scrum. The ultimate solution would be to use Kanban for support activities and Scrum for development, but in case you spend much less than 50% of your time for development this may be not worthed (overengineering).