One problem I have with open-source is not often the product or documentation, but the level of community involvement and support. Response time for some questions on official forums can take more than a week, which can honestly make a big difference when choosing a platform for commercial services use. However, I find that evaluating the community beforehand is very difficult. How do I know what are the most common issues, and whether or not people are getting support for them? How do I know what problems I personally might encounter based upon my project, which would require some level of community support? Do you have a formula for performing this evaluation?
One problem I have with open-source is not often the product or documentation, but
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I’ve usually found that relying on community support for anything mission critical is asking for trouble. So I usually stay away from open source unless it’s something that I’m confident we can support in-house or there is a commercial support service available for it.