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Editorial Team
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Asked: 2026-05-31T23:14:13+00:00

Our client is using Microsoft CRM 2011 outlook client and they have a unique

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Our client is using Microsoft CRM 2011 outlook client and they have a unique business need. They want to make the “Set Regarding” mandatory for all of their employees using outlook to send emails (Weird huh?). If a user while sending the email forget to set regarding, outlook should display a notification message and shouldn’t let the user send the email.

I have not been able to find any out of the box feature for this so I decided to write an outlook addin. Is there a way to know in outlook addin ItemSend event that the mail item has the value set for regarding field? I can get the subject of the email including CRM:xxxxx but since the email is not yet created in CRM I don’t know how to pull the regarding data.

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1 Answer

  1. Editorial Team

    The information about the tracking are stored in the MAPI-properties of the mail. See the attached screenshot. They should be accessible in the ItemSend event.

    You could get this information like this (from @Ahmeds comment)

    dynamic regardingId = mailItem.PropertyAccessor.GetProperty("schemas.microsoft.com/mapi/string/‌​;{00020329-0000-0000-C000-000000000046}/crmRegardingId/0x0000001F");

    enter image description here

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