Question

Resolved

There was a problem on Apple’s side of the App Store, which resolved itself after a few weeks.

Original post

For about a week now, my company’s apps we’ve developed for iPhone are not visible anymore in the App Store app on iPad models. They were visible before. iPad-targeted apps are still visible on iPads.

When searching Google for the apps on a computer, they can be found, downloaded with iTunes and installed on an iPad.

When searching Google on an iPad with Safari, the apps can also be found, downloaded and installed on an iPad.

On an iPhone 4 (iOS 6.0) and iPod Touch (iOS 5.1.1) they are visible in the App Store app on the device.

In iTunesConnect, the apps are set to be available in our geographic region. The apps are build against versions 4.3, 5.0 or 6.0 of the SDK, but they all should be compatible to 6.0.

I hope someone can point me in the right direction of where to look to get these apps visible in the App Store app on iPads again.

Thanks beforehand

Edit 1: Both the “iPad” and “iPhone” search results turn up empty.
Edit 2: Added link to app having problems.
Edit 3: Removed Edit 2

Answer 1

UPDATE: as of 12-18, our apps are now appearing on the iPad iOS6 App Store.

I have the same issue. I sent Apple multiple support requests and received the following response. They claim they are “aware of this issue”, “working to resolve”, and “may take six to eight weeks” (!?!) to fix.

Thank you for contacting Apple Developer Support. My name is Jasmine,
and I will be happy to assist you today.

I understand that when you search for your app, Doximity, on the iPad
with iOS 6, that you receive a message, “No Results Found”. Is this
correct?

I am sorry for the inconvenience and frustration this may be causing
you.

Thank you for your information. Apple is aware of this issue and is
currently working to resolve it. It may take six to eight weeks for
the issue to remedied. Again, I apologize for the inconvenience.