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Editorial Team
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Asked: 2026-06-04T16:29:39+00:00

since some weeks I have a problem with my Prestashop 1.4.0.12 When I add

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since some weeks I have a problem with my Prestashop 1.4.0.12

When I add a product to cart, ajax works correctly and add the product very well.

But, if I change page, or sometimes adding a product, the cart change deleting all products on refresh a new page.

Sometimes I can move within some pages, but dissapears the products of the cart and later if I have a new cart returns to the old cart.

Anybody knows about it? I think that the problem is on id_guest but I need to know if anyone have some solution

Thanks!

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1 Answer

  1. Editorial Team

    The problem is on Domain Name, that site have 3 domains, and there are a function on Tools class that I comment because it saves on Cache some data that displays sometimes “.com” link when you are on “.org” site.

    For example:

    You enter on your site http://www.blablabla.com, and smarty caught all data and saves into server. But this web also have http://www.blablabla.org, if you enter you can put products on cart and visit pages (with .org on domain name) but when you enter in a product category, smarty links to “.com” site, and the Cookie where you have the product cart info dissappears because regenerate a new cookie.

    Sorry for my bad english… I hope you have understood 😛

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