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Editorial Team
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Asked: 2026-06-03T19:51:29+00:00

So, I have looked all over for a solution to this and found 2

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So, I have looked all over for a solution to this and found 2 dead unanswered threads.
At our office we have a computer (PC-Windows XP) in “production” that sends an Email in HTML format. This e-mail contains several formatted excel Cells copied into the email body and usually a pdf image as an attachment.

When this e-mail is sent via Outlook 2007 to the Boss’ Iphone (4S-Unsure of ios) this e-mail comes in as plain text format.
When an IDENTICAL e-mail is viewed from my Iphone 4 (Jailbroken/ios 4.2.6) it shows up flawlessly.

Aside from the hardware differences between the phones, we are working from the same Exchange Server with similar settings.

Anyone have a solution or some advice on going about sovling this?

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1 Answer

  1. Editorial Team

    this may be due to the iPhone not being able to display the email correctly due to the encoding of the email. If your boss forwards the email to himself from his iPhone, does the email then display correctly? If so, then the email that was sent via Outlook 2007 my be encoded in UTF-8.

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