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Sometimes when I secure a PDF document in Adobe Acrobat (9), other people using Adobe Acrobat 8 don’t see text or images in that new document.
It’s consistent on certain documents too. The only solution I have at the moment is to print a PDF of the document and then secure that version of the document. That seems to bypass the issue. But I have 5000 documents I’m batch processing and I’d rather not have to mess with such things.
Is there an alternative solution?
The solution is to install Acrobat Pro 9 on all our users machines. Reader 9 is fine too.
HOWEVER, this only fixes it for viewing the PDF on our own machines. If someone else were to view that file in Acrobat 8, then they would see a blank pdf.
Our solution was to not bother with securing the document. It causes more trouble than it’s worth and apparently it’s pretty easy for people to break the security of it.