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Editorial Team
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Asked: 2026-06-14T13:51:28+00:00

The application crashed at the customer device. Unfortunately the app does not provide an

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The application crashed at the customer device. Unfortunately the app does not provide
an error log in order to identify the root cause.

I was wondering what information can be collected from the customer device in order to start
working on the issue. For example is there a core file available? What other data might help us understand the problem?

Two cases:

  1. the customer can give the device to the developer
  2. the customer cannot give the device to the developer
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1 Answer

  1. Editorial Team

    Malke the Customer get the crash log(using iTunes), search a tutorial on google about how to do it. When you have import in Xcode organizer and match it with the archive that you distribute. You shoul see a comprehensible crash log.

    Tecnote Apple

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