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The people writing the user manual are not necessarily programmers, and they need a visual editor. A major issue is the internal format of the authoring tool; it should be readable text/html, so it’s easy to compare versions of individual pages checked into version control.
There are other professional products which allow help file writing and they have support of ‘context ID’ which makes context sensitive help possible. Doc To Help and RoboHelp are these type of products.