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Home/ Questions/Q 899121
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Editorial Team
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Editorial Team
Asked: May 15, 20262026-05-15T15:09:55+00:00 2026-05-15T15:09:55+00:00

The problem i have is that i have created newsletter template, added few subscribers

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The problem i have is that i have created newsletter template, added few subscribers and i can add the template with subscribers into queue – all that works fine.

I can also run the cron.php from the browser – it runs without errors, but the damn e-mails are not going out anyway. For that reason i have not done the crontab -e and added the stuff into that file yet. As far as i see – it does not matter where you execute the file from – be it crontab, shell or browser – it should work in any case. And i can see that it is not working.

Any ideas?

Alan

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  1. Editorial Team
    Editorial Team
    2026-05-15T15:09:55+00:00Added an answer on May 15, 2026 at 3:09 pm

    May I suggest you take a look at the cron_schedule table of your database ?
    As soon as the cron.php file has been called (should it be via crontab or via a browser request), there must be a line added to the table. The line is “newsletter_send_all”.

    If a previous “neswsletter_send_all” was scheduled it should be run and its status set to “success” and the new one to “pending”. Or, if there’s a problem, the warning message is stored in the cron_schedule table on the same line as the newsletter_send_all that failed.

    If when running cron.php the cron_schedule table is not appended with a new line, there may be a problem with the config.xml file of the Newsletter module or with your cron settings in the admin configuration. About that last subject see : http://www.jnorton.co.uk/blog/setting-magento-cron-system

    All the above may give you a few tracks.

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