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The project I’m working on requires a ticketing module, able to create, comment, follow, etc. tickets created by users and administrators.
Instead of reinventing the wheel, I would like to be able to integrate an existing solution.
Ideally, the ticket system should use the existing user database, but I could duplicate this data.
I’ve found osTicket, has anyone tried to integrate it as a module for an existing project ? Is there another, better suited solution ?
Me and my team have been working with ActiveCollab for the past year and I must say it’s an awesome piece of software.
Anyone with decent knowledge of PHP/MySQL should be able to modify it to use the same users table.