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Home/ Questions/Q 7672501
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Editorial Team
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Editorial Team
Asked: May 31, 20262026-05-31T16:18:00+00:00 2026-05-31T16:18:00+00:00

The question I have here is for some reason when the getInboxUnreadMessagesCount js function

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The question I have here is for some reason when the getInboxUnreadMessagesCount js function is ran then it comes up with a different number then what is there to begin with and keep in mind there is no new message being sent. When I run the php dashboard functions they both are returning the correct numbers but I think the issue lies with the last line of code with the messageTimer

Anybody even have any thoughts onto what it might be? I’m hoping someone can figure it out.

var $messageCountJSON;
var messageTimer = '';
var messageInterval = 5;

//assumed JSON response is {"count":"20"} for example sake.

function getInboxUnreadMessagesCount(displayElementID) {
    $.get('dashboard/getInboxUnreadMessagesCount', function (data) {
        $messageCountJSON = data;
    }, 'json');
    if (displayElementID != null && displayElementID != undefined && displayElementID != '') {
        //$('#'+displayElementID).html($messageCountJSON);
        if (parseInt($('#' + displayElementID).text()) < parseInt($messageCountJSON)) {
            $.jGrowl("You have received a new private message!", { theme: 'information' });
            $('#' + displayElementID).html($messageCountJSON).css({ "display": "block" });
        }
        if (parseInt($messageCountJSON) == 0) {
            $('#' + displayElementID).html($messageCountJSON).css({ "display": "none" });
        }
    }
}

function getInboxMessagesCount(displayElementID) {
    $.get('dashboard/getInboxMessagesCount', function (data) {
        $messageCountJSON = data;
    }, 'json');
    if (displayElementID != null && displayElementID != undefined && displayElementID != '') {
        //$('#'+displayElementID).html($messageCountJSON);
        if (parseInt($('#' + displayElementID).text()) < parseInt($messageCountJSON)) {
            $('#' + displayElementID).html($messageCountJSON);
        }
        if (parseInt($messageCountJSON) == 0) {
            $('#' + displayElementID).html($messageCountJSON);
        }
    }
}
$(document).ready(function () {
    messageTimer = setInterval(function () { getInboxUnreadMessagesCount('notifications'); getInboxMessagesCount('inboxCount'); }, messageInterval * 1000);
});

//you can optionally kill the timed interval with something like
//$('#pmMessagesIcon').click(function(){clearInterval(messageTimer);})
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1 Answer

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  1. Editorial Team
    Editorial Team
    2026-05-31T16:18:02+00:00Added an answer on May 31, 2026 at 4:18 pm

    You are trying to access the message count before it’s received:

    // Here you create an asynchronous request to the server.
     $.get('dashboard/getInboxUnreadMessagesCount', function (data) {
         // This section of your code will only run after you get the JSON response
        $messageCountJSON = data;
    }, 'json');
    // Code here will run immediately after the request is fired,
    // and probably  before the JSON response arrives
    

    You have to move your big if statements to inside each $.get() callback function.

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