The VXML application I mentioned in a previous question is now in testing. After allowing the user to record a message (max length 5 minutes) we go into a standard menu (submit, playback, re-record, etc).
One of our testers, bored as anything and tired of leaving a 5-minute message was reading an email we had sent, including the phone number. She said ‘Two’ just after the menu started, having heard only a split second of the menu.
Needless to say, she was very confused.
The right way to fix this, to me, seems to be to add a definitive stop to the recording, like the beep that begins it.
The record item has a beep property that beeps at the start of the recording, which we use. I can’t find reference to any property that would beep when the user reaches max time.
How can I add an uninterruptible beep at the end of a when it has reached the maxtime?
Well, a bit more digging tells me that there’s no property for it on the object.
But I did turn up a property on the resulting variable ‘maxtime’ that tells you if it ended due to a maximum time exceeded event.
By checking that in the section, but before sending them to the menu, I am able to use an block to play an audio file with bargein=’false’
It’s a bit more code than I’d like, but it seems to work.