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Home/ Questions/Q 992119
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Editorial Team
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Editorial Team
Asked: May 16, 20262026-05-16T06:12:54+00:00 2026-05-16T06:12:54+00:00

There is a good pitch from Twilio here . I just don’t get how

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There is a good pitch from Twilio here.

I just don’t get how they can do that with a website. How can you control a land line with a web browser?

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  1. Editorial Team
    Editorial Team
    2026-05-16T06:12:54+00:00Added an answer on May 16, 2026 at 6:12 am

    Short answer: magic butterflies.

    Longer answer: Twilio isn’t actually controlling a phone line directly from the browser. There are a few layers between the browser and your phone. For outbound calls it works something like this:

    • Web Browser makes requests to…
    • Back-end server technology (like PHP/ASP.NET/Rails/etc) makes requests to…
    • Twilio REST API which dispatches…
    • Magic butterflies to connect the call to…
    • The person being called using…
    • A URL you specify to direct the call using simple TwiML/XML

    For inbound calls, it works pretty much in reverse:

    • A caller is connected to…
    • Magic butterflies which do their thing and make…
    • A HTTP POST request made to the a URL you specify using a…
    • Back-end server technology that returns TwiML/XML back to Twilio
    • Magic butterflies handle translating TwiML into actions sent back to the caller

    In each case, the magic butterflies represent a scalable cloud communications infrastructure that handles all the complicated telephony stuff required to send/receive calls and text messages so that you don’t have to worry about anything beyond GET, POST and XML, the stuff you’re used to working with every day as a web developer.

    Overview of How Twilio Works for voice calls

    Sending/Receiving SMS with Twilio

    If you have any other questions about how it works, let me know. I work at Twilio 🙂

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