This is a problem that every developer will face when building their apps: how to contact the reviewer of your app to notify them of an update, new release, help topics, etc?
Some things I am thinking:
- Include an RSS feed in your app which you can update to notify the users of the app.
- Include a twitter feed regarding your app. How to go about this?
- Include a way for the users to subscribe to a mailing list. This way, I can send a mass-email to the users who opted-in? Any suggestions here?
Any other ways that you think this can/should be done? Any existing solutions you can point me to will be great. Thanks in advance.
Besides the suggestions made by samjudson, I’ll also recommend having a support-page with a direct option to send a email to you. Here’s a example of a support-page from one of my applications. I’ve received lot of emails with suggestions for improvements, or complains about bugs. And since it’s by email, it gives you the option to respond directly to people.
Another thing about reviews. Don’t take them to serious. Most people only rate negatively (since humans like to complain), and by such a lot of reviews are often misinformed, outdated, or the users just been plain ignorant.