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Editorial Team

Asked: June 13, 20262026-06-13T02:11:42+00:00 2026-06-13T02:11:42+00:00

This is my htaccess file in the directory /home/domain.nl/public_html/helpdesk Require user agent8 agent9 agent10

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This is my htaccess file in the directory /home/domain.nl/public_html/helpdesk

Require user agent8 agent9 agent10 
AuthType     Basic
AuthName     this_protected_area
AuthUserFile /home/domain.nl/public_html/.htpasswd

But when I go to domain.nl/helpdesk I got a 324 error (ERR_EMPTY_RESPONSE). So whats wrong? I’m sure the htpasswd file is on the correct location.

In the error logs I see this error:

(13)Permission denied: Couldn't read /home/domain.nl/public_html/errors/.htaccess, closing connection.

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1 Answer

Editorial Team
2026-06-13T02:11:43+00:00Added an answer on June 13, 2026 at 2:11 am
I renamed the public_html/errors/ dirrectory to errors2 and its working now. Thanks for helping!
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