Question

this is probably really easy, but here goes:

My changes to the magento email templates don’t show in the emails.

What am I doing wrong? Do I need to reinstall magento to get the updates? Am I simply editing the wrong files?

Thanks…

UPDATE: So now:

• I have a fresh magento install
• I haven’t touched the Transactional Emails admin
• I don’t have locale set to ‘en_US’ (but since 1.4 that shouldn’t be a problem right? Anyway, I tried setting the locale but it didn’t help)
• I ERASED the entire app/locale/en_US/template/email/ catalog

With this setup I completed an order and I still get the default email.

The only thing I can think of is I’m coming at this from the wrong direction, but I can’t for the life of me figure it out.

Answer 1

Is it possible that your email templates are already saved into the database, and that your changes of the files are therefore not editing the correct version of the templates? Take a look at System -> Transactional Emails to see any templates that have been “promoted” to the database.

Hope that helps!

Thanks,
Joe