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Home/ Questions/Q 9167717
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Editorial Team
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Editorial Team
Asked: June 17, 20262026-06-17T15:27:32+00:00 2026-06-17T15:27:32+00:00

This shouldn’t be this hard. I cannot connect to new AWS EC2 instance via

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This shouldn’t be this hard. I cannot connect to new AWS EC2 instance via SSH clients. I am connecting from a Win 7 box.

Instance OS: Debian 6

AMI: debian-squeeze-i386-20121119-e4554303-3a9d-412e-9604-eae67dde7b76-ami-1977f070.1(ami-a121a6c8)

User: tried root and also ec2-user

Using .pem keypair that AWS generated and I downloaded

Confirmed security group and Key Pair Name on instance

SSH port 22 is OPEN: Nmap says so and Telnet gets a welcome reply

Using 3 different clients: all clients connect ok

PuTTY replies: Server refused our key

MindTerm Java browser add-in replies: Authentication failed, permission denied

Bitvise SSH replies: Attempting 'publickey' auth; auth failed;

Rebooted instance, wash, rinse, repeat…

REBUILT new instance and new keypair, wash, rinse, repeat…

Connecting isn’t the issue. Why would the instance not accept the .pem file as the password? Is there an additional step I am missing? I followed EVERY frigging guide I could Google. AWS support is a joke. stackoverflow to the rescue…

TIA.

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  1. Editorial Team
    Editorial Team
    2026-06-17T15:27:33+00:00Added an answer on June 17, 2026 at 3:27 pm

    According to the debian wiki which has documentation on the AMI you are using, the username you need to use to login is ‘admin’.

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