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Asked: 2026-05-29T21:21:08+00:00

Using C# and the Salesforce API, I can successfully update records, and I can

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Using C# and the Salesforce API, I can successfully update records, and I can create in certain tables. However, when I attempt to add an Account object, the create method reports failure, with the error INACTIVE_OWNER_OR_USER, message “operation performed with inactive user”. What might this error indicate?

The only user that I see involved is the account I’m using to authenticate, which is certainly active, at least I can log in with it and update records. It appears to have full rights.

My understanding is that one should not explicitly specify the owner for an object, as Salesforce will set that automatically, so I’m leaving the Owner and OwnerId fields null in the passed object. I get the same error if I do explicitly set OwnerId, anyway.

I’ve gone over the docs (create, accounts), but they offer little troubleshooting advice. Google offers very little on this error message in relation to inserts, though it’s clearly an issue for updates. Can anyone tell me what I’m missing?

I’m using our corporate Enterprise WSDL, API v24.0. I could share code, but I’m not sure it would help, as it’s virtually identical to working update code, it’s just a different method called in the end.

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1 Answer

  1. Editorial Team

    Check in the Account setup, you might have automatic account assignment rules which end up assigning the account to a now inactive user.

    If its not that, another place to look at are before insert and before update triggers on Account object. check if there are any and if any of them reassign ownership.

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