We are currently investigating different remote-desktop support solutions to help our clients if they have any problems with our software and I would like some input on the best solutions out there.
We have the following needs / wishes:
- Cross platform
- Preferrably no installation on the user-end
- Should penetrate firewalls and not be bothered by antivirus stuff.
- Should leave no residu behind after support.
I know of VNC, logmeinrescue.com, dameware remote control, msn remote desktop and many others, but which one is the best?
I would also suggest TeamViewer, there is a free version and a commercial one that you can rebrand with your logo to redistribute to your clients. It does require (non administrative) install but works also behind firewalls.