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Editorial Team
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Editorial Team
Asked: May 12, 20262026-05-12T00:16:40+00:00 2026-05-12T00:16:40+00:00

We are getting intermittent problems on a production server that we cannot recreate. There

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We are getting intermittent problems on a production server that we cannot recreate.

There are two very strange things about the issue. Firstly it’s a method not found error on the constructor (ctor) for an exception handling helper class and secondly we have custom errors switched on for remote users and this property is being ignored.

The detail of the error is:

Server Error in ‘/MyWebsite’ Application.


Method not found: ‘Void MyExceptionHelperClass..ctor (System.Exception)’.

…
Exception Details: System.MissingMethodException: Method not found: ‘Void MyExceptionHelperClass..ctor (System.Exception)’.
…

The stack trace is pretty unhelpful.

My thoughts are that there may be an out-of-memory error or something like that that is killing the page. When the exception handling code kicks in it tries to create an exception object which fails for the same reason giving this error.

However this is wild speculation. We are waiting for the event logs to see whether anything is amiss with the server but in the meantime does anyone have any thoughts or suggestions?

UPDATE:

It has proven difficult to get information out of the team responsible for the production servers but I have managed to find out that as far as load balancing is concerned, this site is currently only running on one server (this can be made to switch over onto another if necessary). Given that this is an intermittent problem and there is only one server involved, then I find it difficult to believe that this could be an assembly issue. Surely if it was then the problem would occur every time?

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  1. Editorial Team
    Editorial Team
    2026-05-12T00:16:40+00:00Added an answer on May 12, 2026 at 12:16 am

    If you see this error happening on a site that has custom errors turned on, then the error is happening in the custom error handling routine itself.

    From the look of the .NET error message it appears that your routine is expecting a constructor that accepts an exception by reference – your comment above shows a constructor that accepts by value.

    Check carefully that there isn’t a stale version of an assembly in your system somewhere. These can lurk in the Temporary ASP.NET Files folder; you’ll need to do an “iisreset /stop” before you can clear them out.

    In that regard it’s always a good idea to make sure that AssemblyInfo.cs is set up to automatically stamp version numbers in some way. We have our version numbers tied to our source code repository system and CI build box so we can tell exactly what was in what assembly really easily.

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