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Editorial Team
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Asked: 2026-06-12T21:48:33+00:00

We are hosting an application with 30 Users. Every 10 minutes we send an

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We are hosting an application with 30 Users. Every 10 minutes we send an_GET_FLAT_FILE_OPEN_LISTINGS_DATA_ Request. And we look it up every 4 minutes if it is finished. Before Friday all gone well. We even looked them up every two minute. And had the result in less then 10 minutes. Now (since Friday) we have to wait much more than one hour. We didnt change anything. There is no error and there should be no throttling? Could it may have do to something with the shut down of the AWS API? So everyone switched to MWS?
Amazon MWS Support ist to slow, they do not answer us, that’s why we where looking for help, from other users. Do you have similiar problems since friday?
What could be the cause for this?

P.S. we are using the PHP library.
We looked up the ReportRequestList with MWS Scratchpad. The Requests got succesfull deliverd. So Problem only is, that Amazon now took so long tho process the ReportRequest.

Like Robert said, after exactly one week the problem is gone. There is nothing you can do against ( if there is, plese let me know 😉 ), so stay cool if this happens to you.

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  1. Editorial Team

    Unfortunately MWS can take some time to generate reports. This is normal behavior in my experiences.

    As for AWS – AWS and MWS are entirely different API’s and serve different purposes. So one should not affect the other.

    You may want to see if another report would meet your purposes – for instance would _GET_MERCHANT_LISTINGS_DATA_LITE_ or _GET_MERCHANT_LISTINGS_DATA_LITE_ work for your purposes? Returning less columns may help with the report generation speed.

    Aside from that the only other thing is to plan some sort of contingency for these eventualities as they will happen again.

    Keep in mind that we are entering the busy season with the holidays – Reports will likely take alot longer to generate then normal.

    –Edit–

    I just generated our orders report and it took 5 minutes to go from _SUBMITTED_ to _IN_PROGRESS_ and 1 minute to go from _IN_PROGRESS_ to _DONE_. Do you know which state is causing the delay?

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