We are starting off on a new from scratch implementation of an eCommerce solution and have decided on the framework to use too. There will be people joining the project who never really had any experience working on this framework. How should we go about doing the knowledge management/transfer? What could be the other challenges we need to be prepared for and how? I can think of starting a WIKI with the most often needed content and addressing the most common roadblocks…Is that a good idea?
We are starting off on a new from scratch implementation of an eCommerce solution
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A glossary will go a long way. Make sure that you and your team use the glossary when talking. There’s no point having specific words for things if you don’t use them correctly. Stand up meetings each day should help with whatever roadblocks you have. Make sure that your team has as high bandwidth communication as possible but also allow for quiet time where people can focus. Maybe have the first 15min. of each hour as a time when people can walk up to each other and ask questions etc. Then the other 45min is silent time. Reassess this to get a balance that everyone fits with.