Question

We are trying to access data from Five9’s server using there reporting API. We have written code below but are not getting any results. To me it looks like issue is with the Authentication to Five9’s server. Please check help us understand how we can pull data for a specific campaign on regular interval of time and store it in out Data Warehouse.

<?php
$soapUser = "USERNAME";  //  username
$soapPassword = "DEMOPASSWORD"; // password

$soap_options   = array( 'login' => $soapUser, 'password' => $soapPassword );
$auth_details   = base64_encode($soapUser.":".$soapPassword);

$client = new SoapClient("https://api.five9.com/wsadmin/v2/AdminWebService?wsdl",       $soap_options);
$header = new SoapHeader("https://api.five9.com/wsadmin/v2/AdminWebService/getCallLogReport", "authentication", "Basic $auth_details"); 
//echo "Response:\n" . $client->__getLastResponse() . "\n";
$client->__setSoapHeaders($header);

$xml_data = '<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v2="http://service.admin.ws.five9.com/v2/AdminWebService/getCallLogReport">
<soapenv:Header/>
<soapenv:Body>
  <v2:getCallLogReport>
        <campaigns>Campaign1</campaigns>
  </v2:getCallLogReport>
</soapenv:Body>
</soapenv:Envelope>';

echo $result = $client->getCallLogReport($xml_data,   "https://api.five9.com/wsadmin/v2/AdminWebService?wsdl", "https://api.five9.com/wsadmin/v2/AdminWebService/getCallLogReport",0); 


?>  

Sample XML

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"  xmlns:v2="http://service.admin.ws.five9.com/v2/">
<soapenv:Header/>
<soapenv:Body>
  <v2:getCallLogReport>
     <!--Optional:-->
     <time>
        <!--Optional:-->
        <end>?</end>
        <!--Optional:-->
        <start>?</start>
     </time>
     <!--Optional:-->
     <criteria>
        <!--Optional:-->
        <ANI>?</ANI>
        <!--Zero or more repetitions:-->
        <agents>?</agents>
        <!--Zero or more repetitions:-->
        <callTypes>?</callTypes>
        <!--Zero or more repetitions:-->
        <campaigns>?</campaigns>
        <!--Optional:-->
        <DNIS>?</DNIS>
        <!--Zero or more repetitions:-->
        <dispositions>?</dispositions>
        <!--Zero or more repetitions:-->
        <lists>?</lists>
        <!--Zero or more repetitions:-->
        <skillGroups>?</skillGroups>
     </criteria>
  </v2:getCallLogReport>
  </soapenv:Body>
 </soapenv:Envelope>

Answer 1

It looks like your problem is that your sending your base64 encoded username/password in the soap header. It actually needs to be included in the http header. My solution is in ruby but hopefully it can help you out.

soap_client = Savon.client(
  endpoint: "https://api.five9.com/wsadmin/AdminWebService/", 
  namespace: "http://service.admin.ws.five9.com/", 
  headers: { "Authorization" => "Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==" }, 
  env_namespace: :soapenv, 
  namespace_identifier: :ser, 
  ssl_verify_mode: :none
)

message = { 
  "lookupCriteria" => {
"criteria" => {
      "field" => "email_address",
      "value" => "[e-mail]"
    }
  }
}

response = soap_client.call(:getContactRecords, message: message)
p response.body

So your XML ends up looking like this.

SOAP request: https://api.five9.com/wsadmin/AdminWebService/
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==, SOAPAction: "getContactRecords",
Content-Type: text/xml;charset=UTF-8, Content-Length: 471

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ser="http://service.admin.ws.five9.com/" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
  <soapenv:Body>
    <ser:getContactRecords>
      <lookupCriteria>
        <criteria>
          <field>email_address</field>
          <value>[e-mail]</value>
        </criteria>
      </lookupCriteria>
    </ser:getContactRecords>
  </soapenv:Body>
</soapenv:Envelope>

HTTPI POST request to api.five9.com (httpclient)
SOAP response (status 200)

<env:Envelope xmlns:env='http://schemas.xmlsoap.org/soap/envelope/'>
  <env:Header></env:Header>
  <env:Body>
    <ns2:getContactRecordsResponse xmlns:ns2="http://service.admin.ws.five9.com/" xmlns:ns3="http://service.admin.ws.five9.com/v1/">
      <return>
        <fields>number1</fields>
        <fields>email_address</fields>
        <records>
          <values>
            <data>5555555555</data>
            <data>[e-mail]</data>
          </values>
        </records>
      </return>
    </ns2:getContactRecordsResponse>
  </env:Body>
</env:Envelope>