Sign Up to our social questions and Answers Engine to ask questions, answer people’s questions, and connect with other people.
Login to our social questions & Answers Engine to ask questions answer people’s questions & connect with other people.
Lost your password? Please enter your email address. You will receive a link and will create a new password via email.
Please briefly explain why you feel this question should be reported.
Please briefly explain why you feel this answer should be reported.
Please briefly explain why you feel this user should be reported.
We are using htaccess basic authentication on one of our sites. One of our clients tried accessing the site and failed logging in multiple times. Now when visiting our site they simply get a “Can’t Display Webpage” error.
I believe I’ve had this before and I believe there IP’s got banned after so many failures. I’m not sure where to go in WHM/cPanel to unban them – appreciate any assistance!!
Thanks
Loren
I am not aware of any way to do this from within CPanel/WHM. Instead, you need root access to the server and you will need to SSH. It is probably the firewall which has blocked the user.
You need to remove the IP from the firewalls banned IP’s list and restart the firewall. Optionally, you can then whitelist the users IP to prevent future issues.
EDIT: It looks like you might be able to do this from within WHM after all. Please see http://www.anysitesupport.com/cpanel-add-firewall-exception/